Contact information
Contact Information Policy
At Mawí Ecológica, we are committed to providing exceptional customer service and offering multiple communication channels so you can contact us in the way you prefer. Below, you will find our available contact options:
- WhatsApp:
- You can contact us through our WhatsApp for quick queries and personalized attention. Our WhatsApp number is: +52 5548047862
- Customer service hours: Monday to Friday from 9:00 a.m. to 5:00 p.m.
- Email:
- For any questions, requests, or comments, you can email us at: shopify vdevainilla1@gmail.com
- We strive to respond to all emails within 24 hours on business days.
- Facebook:
- Follow and contact us through our Facebook page to stay updated on our latest news, products, and promotions. You can send us a direct message or comment on our posts.
- Facebook page: facebook.com/Mawi.ecologica
- Instagram:
- Connect with us on Instagram to see our daily updates, featured products, and special promotions. You can send us a direct message through our Instagram account.
- Instagram profile: instagram.com/Mawi.ecologica
- Service Hours:
- Our customer service team is available to assist you Monday to Friday from 9:00 a.m. to 5:00 p.m.
- Queries received outside of these hours will be addressed the next business day.
- Response Policies:
- We strive to provide prompt and helpful responses to all queries received through our contact channels.
- In the case of complex queries requiring more time, we will keep you informed about the status of your request.
- Additional Information:
- To maintain efficient communication, we recommend providing clear and complete details in your messages, including any relevant information about your order or query.
- Privacy:
- Any personal information you provide through our contact channels will be treated in accordance with our Privacy Policy. We will not share your information with third parties without your consent.
- Contact:
- If you have any additional questions or need more information, please do not hesitate to contact us through any of the channels mentioned above.